Privacy Policy

Information We Collect

In this Privacy Policy, "ShiftFuel Concierge," "we," "our," and "us" refer to the ShiftFuel Concierge vehicle concierge service, based in Wilmington, Delaware, which is responsible for the information described here.

ShiftFuel Concierge collects the information needed to provide vehicle concierge services, including your name, phone number, email address, account username if you create one, service address, approximate location coordinates for your service address, gas station preferences, parking and key handoff details, vehicle details, service selections, payment authorization details, photos, receipts, request status updates, marketing email preference, and any messages or notes you submit.

To coordinate and document a service, we collect real-time location data from the assigned worker's device — including GPS coordinates, the route driven, and driving-distance and mileage measurements — beginning after the worker starts the active pickup workflow: while the worker travels to your vehicle, while your vehicle or keys are in our care, and during any required return trip. This data is used to power live tracking, verify mileage-based charges, and support safety and operational monitoring. If you enable push notifications, we store a device push-notification subscription so we can send you status alerts.

If you use account sign-in features, we may store password hashes, email verification status, one-time code challenge records, session records, and recovery or security-event records. Face ID, Touch ID, Android biometric unlock, Windows Hello, and similar device unlock features are controlled by your device provider or password manager; ShiftFuel Concierge does not receive or store your device biometric data.

How We Use Information

We use this information to create and manage service requests, verify customer and worker access, support account login and recovery, coordinate vehicle pickup and return, process payment authorizations and final charges, provide tracking updates, maintain customer history, improve operations, send service communications, send promotional email only when you opt in, and respond to support, safety, payment, or dispute issues.

Payments

Payments are processed by Stripe. ShiftFuel Concierge does not store full card numbers. We may store payment identifiers, authorization status, charge status, totals, receipt records, and related transaction information so we can complete, adjust, cancel, or release authorized payments.

Service Communications

We may use your phone number, email address, or in-app information to send service-related updates, including booking confirmations, account verification codes, password reset or username recovery emails, request status updates, worker updates, payment updates, cancellation updates, and support messages. These transactional or account-security messages are separate from promotional emails.

Promotional Email

If you opt in to "Promotions and offers," we may use your email address, name, and marketing preference to send ShiftFuel promotions. We use Resend to maintain the marketing audience, send promotional broadcasts, and process unsubscribe events. Promotional emails include an unsubscribe link, and you may also change your preference from your account settings. Opting out of promotional email does not stop booking, payment, account-security, or other service-related messages.

Sharing

We share information only as needed to operate the service, including with payment processors, assigned service workers, hosting and database providers, email delivery and marketing email providers, mapping and location providers, support tools, and legal or safety authorities when required. We use third-party mapping providers to validate service areas, suggest addresses, find nearby gas stations, and calculate driving distances; for these features your service address or coordinates are sent to that provider to return results. We do not sell customer personal information or use it for third-party targeted advertising.

Our service currently uses providers including Stripe for payment processing, Supabase for database, authentication, and file storage, Vercel for hosting and website analytics, Mapbox for maps, address lookup, and driving-distance calculation, and Resend for email delivery. We also load map tiles from OpenStreetMap and look up vehicle details through the U.S. National Highway Traffic Safety Administration's vehicle database. These providers may change over time. Your information may be stored and processed in the United States using cloud service providers selected by ShiftFuel Concierge.

We may also disclose information if we believe it is reasonably necessary to comply with applicable law, regulations, court orders, subpoenas, or other legal process, to respond to insurance or safety investigations, or to protect the rights, safety, or property of ShiftFuel Concierge, our workers, our customers, or others.

Photos and Service Records

ShiftFuel Concierge may collect pickup photos, return photos, odometer photos, fuel gauge photos, receipt photos, and condition documentation to verify service completion, support customer tracking, review payment totals, and help resolve disputes. These records may show your vehicle, license plate, parking area, odometer, fuel gauge, receipts, and surrounding service location.

We use these photos internally to verify and review service quality and safety, review payment totals, support insurance or legal matters, and resolve disputes. We share them only as described in "Sharing" (for example, with service providers or authorities when needed); we do not sell them or use them for third-party advertising.

Live Location and Trip Tracking

When you have an active request, ShiftFuel Concierge collects the assigned worker's real-time device location while your vehicle is in our care so that you can follow the trip on the Track My Vehicle page, so we can provide route guidance to the worker, and so we can verify driving distance for any mileage-based charges. Location tracking of the assigned worker's device begins after a worker accepts your request and starts heading to your vehicle, and continues until your vehicle and key are returned and the request is completed or closed — including any return trip after a cancellation. The live map on the Track My Vehicle page becomes visible to you once the worker has your key or vehicle. This live location reflects the worker's device carrying out your service; it is not a continuous track of you personally. Raw GPS breadcrumb records are generally retained for a limited operational period after tracking ends, currently approximately 72 hours, to support troubleshooting, safety review, and service verification. Derived trip information, such as total driving distance, matched-route summaries, and billing-related mileage records, may be retained with the service request for the periods described in the Data Retention section. If a worker's device stops reporting location during an active service, our systems may flag the request for follow-up.

Cookies, Sessions, and Local Storage

ShiftFuel Concierge uses cookies (including secure session cookies), browser local storage and session storage, and similar technologies to keep you signed in, maintain your session, remember booking progress and preferences, operate security features, and enable installed-app and offline functionality. These are used to run the service rather than for third-party advertising. Blocking or clearing them may affect sign-in, booking, and tracking features.

Data Retention

We retain service records, photos, receipts, payment records, and operational logs as needed for customer history, reporting, dispute handling, safety, tax, insurance, legal, and operational purposes. Because our workers take temporary custody of your vehicle, service photos and receipts are generally retained for seven years, and may be retained longer when necessary for billing, damage claims, insurance, chargebacks, tax, legal obligations, security, or unresolved disputes. Closed or cancelled requests may stop appearing on the Track My Vehicle page after a limited display window, but that display limit is not a deletion promise.

Saved customer addresses and vehicles may be removed from future booking options without deleting past request records, receipts, photos, or payment records connected to completed or cancelled services.

Your Choices

You may contact ShiftFuel Concierge to request help accessing, updating, correcting, or deleting contact information, saved vehicles, saved service addresses, marketing preferences, or other account details. You may unsubscribe from promotional emails using the unsubscribe link in a promotional email or from your account settings. Some historical request records may need to be retained for business, payment, safety, tax, insurance, fraud-prevention, security, or legal reasons.

If we deny or cannot complete a privacy request, you may ask us to review the decision by replying through the same support channel. We may need to verify your identity before fulfilling some requests.

Your Privacy Rights

Depending on where you live, you may have additional rights under applicable privacy laws. These may include the right to access the personal information we hold about you, request correction of inaccurate information, request deletion, request a copy of certain information in a portable format, and appeal a decision we make about a privacy request. To exercise any of these rights, contact ShiftFuel Concierge using the details in the Contact section below. We may need to verify your identity before responding, and some records may be retained as described in Data Retention.

Business Transfers

If ShiftFuel Concierge is involved in a merger, acquisition, financing, reorganization, asset sale, or bankruptcy, customer information may be transferred or disclosed as part of that transaction, subject to applicable law and the commitments in this Privacy Policy.

Data Security

ShiftFuel Concierge uses reasonable administrative and technical safeguards to protect your information, including encryption in transit, role-based and least-privilege access controls limiting staff and worker access to what is needed to perform a service, authentication safeguards, audit logging where appropriate, and processing card payments through Stripe so that full card numbers are not stored on our systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

To protect your account and sensitive actions — such as certain account changes, cancellations, or key handoff steps — we may require verification of an email address, phone number, or a one-time security code before allowing the action to proceed.

Children's Privacy

ShiftFuel Concierge is intended for adults who are able to enter into a binding agreement and to authorize service for a vehicle. The service is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us so we can address it.

Changes to This Policy

ShiftFuel Concierge may update this Privacy Policy as the service, our providers, or legal requirements change. When we update this Privacy Policy, we will revise the "Last updated" date above. If an update materially changes how we collect, use, or share personal information, we may provide additional notice or request consent where required by applicable law.

Contact

For privacy-related questions, data requests, or concerns, contact ShiftFuel Concierge at shiftfuel005@gmail.com, or by mail at ShiftFuel Concierge, 1702 Saint Mihiel Ave, Wilmington, DE 19804. You may also use the support channel provided with your booking or service request.

Governing Law

This Privacy Policy is governed by the laws of the State of Delaware, without regard to its conflict of law provisions.