Terms of Service

Use of ShiftFuel Concierge

By booking or using ShiftFuel Concierge, you agree to provide accurate customer, vehicle, service address, parking, key handoff, and payment information. You confirm that you are authorized to request service for the vehicle and to provide access to the vehicle and keys.

Service Availability

Service availability is confirmed during booking. ShiftFuel Concierge may deny, cancel, reschedule, or modify a request when service cannot be safely or reasonably completed, including due to location, weather, vehicle access, payment issues, worker availability, inaccurate information, safety concerns, or service limitations.

Payment Authorization and Final Charges

Your payment method may be authorized when you book. You are not charged until service is completed, unless a cancellation, return request, or service interruption after keys are received or service has started results in an applicable cancellation, return, or service fee.

Final totals may include selected service fees, add-ons, actual fuel or car wash receipt totals, approved adjustments, and payment or operating recovery already included in customer-facing service prices.

Gas Station Selection and Distance Surcharge

For fuel services, ShiftFuel Concierge fuels your vehicle at the closest available gas station to your service address at no additional charge. You may instead select a different, farther gas station. If you do, a distance surcharge of $0.75 for each additional round-trip mile beyond the closest station applies, calculated from driving distances and added to your authorized total before you confirm booking. The surcharge is shown to you during booking, and the closest-station option always remains available with no surcharge. ShiftFuel Concierge does not guarantee fuel grade, fuel quality, pricing, hours, or availability at any particular station.

Cancellations and Return Requests

You may cancel before keys are received according to the app workflow. After keys are received or service has started, direct cancellation may not be available from the app. You may request vehicle return, and completed receipt totals, cancellation fees, return fees, service fees, or payment processing-related costs may apply depending on the stage of the request.

Customer Responsibilities

You are responsible for providing safe and lawful parking, accurate key handoff instructions, clear vehicle identification, and a vehicle condition suitable for the requested service. You must remove or secure personal items and disclose any vehicle condition that could affect safe service, including mechanical, electrical, tire, brake, steering, alarm, lock, fuel, or drivability concerns.

Photos and Documentation

You agree that ShiftFuel Concierge may take pickup, return, odometer, fuel gauge, receipt, and condition photos to document the service. These records may be used for customer tracking, service verification, support, payment review, safety review, or dispute handling.

Refusal or Incomplete Service

ShiftFuel Concierge may refuse, pause, return, or mark a service incomplete if the vehicle cannot be safely accessed, moved, fueled, washed, serviced, or returned. Reasons may include unsafe conditions, inaccurate instructions, locked or inaccessible vehicles, missing keys, payment issues, weather, third-party facility issues, or worker safety concerns.

Acceptance of Terms

By submitting a booking request through ShiftFuel Concierge, you confirm that you have read, understood, and agreed to these Terms of Service, the Privacy Policy, and the Liability Waiver.

Updates to These Terms

ShiftFuel Concierge may update these terms as the service changes. Continued use of the service after updates means you accept the updated terms.

Governing Law

These Terms of Service are governed by the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes arising from use of this service shall be subject to the jurisdiction of the courts of the State of Delaware.

Contact

For questions about these terms, contact us at:
ShiftFuel Concierge
Email: m.urban3@aol.com